FAQ

General

What precautions are you taking to protect library users and staff and minimize the risk of infection?

  • Ginn Library is currently open to members of the Tufts community, and those non-Tufts members who can provide proof of vaccination. For those without documentation, we are happy to provide assistance remotely online. Please click on Ask a Librarian for assistance. For more information, see The Fletcher School’s Fall 2021 plans and policies
  • In order to use the library, visitors must abide by all library rules designed to mitigate the risk of coronavirus transmission.
  • Library staff are following all state, municipal, and university health guidelines, including social distancing, wearing masks, frequent hand-washing and sanitizing, disinfecting workspaces, and self-monitoring for symptoms.
  • The Mugar, Cabot, and Goddard buildings where the library is located have been reviewed by Tufts Facilities to confirm that HVAC and air systems are fully operational and meet standards for capturing airborne viruses.
  • For more on COVID-19 safety at Fletcher, see Fletcher FAQs for Fall 2021, as well as Tufts University COVID-19 Guidelines.

What’s new for the 2021-2022 academic year?

  • Normal opening hours: View a table of hours for Ginn Library services
  • Access for the entire Tufts community, and vaccinated visitors. Non-Tufts visitors should provide proof of vaccination when they enter the library.
  • Walk-in access: Starting August 9, reservations will be accepted for study rooms only; all other seats in the library will be available on a walk-in basis. Read more about using the library space.
  • In-person and remote reference consultations: use the Ask a Librarian portal to ask a question online or schedule a meeting with a librarian (in person or on Zoom) for in-depth research help.
  • More ways to check out and return books.
  • Print and electronic course reserves: Starting August 9, we will resume circulating print books from the course reserve collection. Additionally, the library is acquiring electronic versions of course reserve books whenever possible.

How do I get in touch with library staff?

See our Quick Contact Info page for links to contacts by service department, or our Staff Directory for contact info for individual staff members. If you don't know whose help you need, please chat or email your question at Ask a Librarian.

Can Fletcher students study in Tisch Library?

Yes. Tisch Library is now open to all Tufts community members.

Borrowing

What can I do at the circulation desk?

What can’t I do at the circulation desk?

  • Return books from the general circulating collection. Please return all non-hourly loans to the metal book drop bin outside the library’s entrance.

How should I clean/disinfect my library books?

Please do not use any cleaning products on library books, as this will damage the books. The best way to disinfect books you’ve checked out is to let them sit, untouched, for 72 hours before you use them.

Research and Writing Help

How do I get help from a librarian?

Our library staff is happy to answer your research questions virtually or in person. Use the Ask a Librarian portal to request help with your research projects or accessing online resources, and to schedule a virtual Zoom or in-person meeting with a research librarian.  

Library workshops will be offered both online and in person. For a list of upcoming workshops see myFletcher Events or the Ginn Library workshop calendar. To explore recommended resources, please see our online Research Guides, and for guidance on formatting citations, see the Citation Help page.

How do I meet with a writing tutor?

StAAR Center Graduate Writing Consultants can collaborate with you during any stage in your writing process: from brainstorming and organizing ideas; to drafting, revising and reorganizing; to editing and polishing on the sentence level. We work with graduate students on papers for coursework; personal statements; capstones, theses, and dissertations; and more. We also host graduate writing retreats, a weekly graduate writing group, and workshops, and we offer both in-person and remote sessions. Learn more about StAAR Graduate Programming, or book an appointment now on Tutor Finder!

Electronic Resources

What electronic resources are available to Fletcher students?

The library’s collection of databases, electronic journals, ebooks, and digitized primary sources is available remotely to Tufts students, faculty, and staff from anywhere in the world.

JumboSearch, Ginn Library’s databases (including Bloomberg), and Research Guides are available from off-campus. When you’re off-campus, you will need to sign in with your Tufts username and password, unless you use the Tufts VPN AnyConnect application.

Ask a Librarian if you encounter any difficulty gaining access to resources remotely.

How do I request scanned chapters of a print book?

See our page on Scan & Deliver.

How do I request the purchase of an ebook?

Fill out our Request a Purchase form.

Learning Online

What do I need to be prepared take classes online?

How do I use Zoom?

How do I use the Data Lab?

The Data Lab at Tufts offers learning resources, virtual support, and an online workshop series open to Fletcher students on topics like R, Python, QGIS, Stata, and more. You can also view recordings of past workshops, or sign up for advanced one-on-one consultations and specialty services with Data Lab staff.

How do I get Stata on my computer?

Tufts provides an enterprise license for Stata/SE (Standard Edition) for personal devices, in public computer labs, and on the TTS Virtual Lab. The statistical software package is used for data analytics, data management, and graphics and is available for all faculty, staff, and students.

More details about Stata, including features and how to access the software, can be found on the Stata product page on AccessTufts.

How do I use other specialized software on my computer?

Log into the Fletcher Remote Lab from your personal computer by downloading the VMWare Horizon Client. This program will allow you to use Stata, SPSS, ArcGIS, and other specialized software programs, just as you would at an on-campus computer lab.

Where do I go for help troubleshooting technology issues?

If you need help with any of the above software or other technology issues, contact the Tufts Technology Service Desk, at it@tufts.edu or 617-627-3376. The Service Desk is open is 24 hours a day, 7 days a week.